Articles About Natural Language Processing

The Business Case For AI: A Review by Customer Contact Week Conference & Magazine

“Stop using AI.” This is how Dr. Kavita Ganesan, an AI expert since 2005, begins her book The Business Case for AI. In a refreshingly direct tone, Ganesan goes on to deliver the news that, yes, you probably need to rethink your use of AI and, no, it does not need to be this difficult or this expensive. While AI is a necessary tool for businesses to remain competitive, many find themselves worried about the investment, and the consequences– what […]

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What are Precision & Recall in Machine Learning?

Precision and recall are commonly used metrics to measure the performance of machine learning models or AI solutions in general. It helps understand how well models are making predictions. Let’s use an email SPAM prediction example. Say you have a model that looks at an email and decides whether it’s SPAM or NOT SPAM. To see how well it’s doing, you want to compare it with human-generated labels, which we will call the actual labels. To demonstrate this, the table […]

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3 Strategic Mistakes Leaders Can Easily Avoid When Thinking About AI Integration

Several years ago, a product manager at a tech company had a data collection problem: to scrape software security vulnerability data from multiple web sources, consolidate the vulnerabilities and store them in a database. As this was an automation problem relating to data, the product manager (PM) immediately concluded that this was a machine learning problem. The PM then “hired” the company’s data science team to build ML models to solve the problem.  The data science team agreed to the […]

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15 Common AI Problem Types

One of the problems business leaders face in communicating with their technical counterparts is trying to describe their AI problem. To simplify some of the communication, here are some common AI problem types. Try to map AI opportunities at hand to these common problem types. Note that the problem types often overlap—but that’s ok. The key is to identify problem types that most closely match the task at hand when communicating with your AI and data science experts. Common AI […]

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Even if AI is Your Goal, Why Starting Without AI Improves Outcomes

When it comes to software automation, many teams turn to AI as their potential answer. AI in the form of machine learning or NLP may be an excellent solution to a problem. But did you know that the best way to start AI initiatives is to start with no AI at all? This may seem counterintuitive, but there’s a simple reason for it. It’s because you may not be ready for AI as a solution. There could be several missing elements that’ll prevent you from seeing success with AI if pursued prematurely. When it comes to AI, it’s not far-fetched to […]

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How Sentiment Analysis Keeps Your Brand in Check (and How to Get Started)

We’ve all heard of sentiment analysis, but what exactly is it and what can it do for your brand, your business, and how can you get started with it? What is Sentiment Analysis? Sentiment analysis relates to analyzing content such as social media comments, customer feedback, employee feedback, and even facial expressions in images to render sentiment orientation. These sentiments can be as broad as just saying that the specific content is from a “detractor” or “promoter,” or it can be […]

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4 Business AI Predictions for 2022-2023

AI as a field, especially in the context of real-world applications, has been progressing at a rapid pace. This has been further accelerated by the onset of the COVID-19 pandemic. In fact, AI was found to be the most discussed technology in 2021. Having worked with numerous clients, big and small, in the integration of AI, here are 4 Business AI predictions in 2022 and beyond. #1 Many more “deployed” models In the recent past, businesses have had trouble operationalizing […]

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Machine Learning Course Notes

Over the last couple of years, I have been sharing lots of educational content as a way to give back to the community. More recently, I decided to open-source all my study notes which include topics like deep learning, machine learning, and natural language processing. The goal of this new project is to share more about my strategy and thought process of how I gain knowledge and practical skills. All the notes are written using Notion which makes it easy […]

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ACL 2022 Highlights

ACL 2022 took place in Dublin from 22nd–27th May 2022. This was my first in-person conference since ACL 2019. This is also my first conference highlights post since NAACL 2019. With 1032 accepted papers (604 long, 97 short, 331 in Findings), this post can only offer a glimpse of the diverse research presented at the conference—biased towards my research interests. Here are the themes that were most noticeable for me across the conference program: Here are highlights of other conference […]

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What is AI? And what does it mean for me and the world?

Listen to my interview with the Insatiably Curious Podcast host, David Gee. Transcript of the podcast is as below. 00:07 Welcome to the Insatiably Curious Podcast, where we invite lifelong learners to join us on a personal and professional journey. Now here to inform, entertain and enlighten, while always keeping it interesting from our nation’s capital. It’s your host, David Gee. David Gee  00:26 Joining us today so glad to have her, Kavita Ganesan… She is the author of “The […]

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