When industry knowledge meets PIKE-RAG: The innovation behind Signify’s customer service boost
As a world leader in connected LED lighting products, systems, and services, Signify (formerly Philips Lighting) serves not only everyday consumers but also a large number of professional users who have stringent requirements for technical specifications and engineering compatibility. Faced with thousands of product models, complex component parameters, and technical documentation spanning multiple versions, delivering accurate, professional answers efficiently has become