EVA-Bench Data 2.0: 3 Domains, 121 Tools, 213 Scenarios
Introduction Voice agent failures are often highly domain-specific. A system that flawlessly processes alphanumeric confirmation codes in flight re-booking transactions might stumble when handling complex policies in HR systems. Different domains test an agent’s ability to adapt to different vocabulary, workflow complexities and user expectations. So with this release, EVA-Bench expands from one enterprise domain to three: Airline Customer Service Management (CSM), Enterprise IT Service Management (ITSM), and Healthcare HR Service Delivery (HRSD). Together they span 213 evaluation scenarios across […]
Read more